Job Title : Patient Care Coordinator
Location : Jhandewalan, New Delhi – 110055
Job Type : Full-Time
About Us:
Yogesher is a healthcare revenue cycle management and medical billing company offering global capabilities & specialized solutions. By using industry-leading technology combined with high-touch relationship building, we allow healthcare practitioners & facilities to focus on patient care, maintain financial independence, and cultivate financial success. An end-to-end value-added services partner for extended.
Position Overview:
We are seeking a motivated and empathetic Contact Centre Executive to join our healthcare contact center. This role is essential in providing outstanding customer service, assisting patients with their inquiries, and ensuring a smooth experience within the healthcare system. The ideal candidate will possess excellent communication skills and a strong understanding of the healthcare industry.
Key Responsibilities:
• Handle inbound and outbound calls, responding to patient inquiries regarding services,
appointments, insurance, and billing.
• Provide accurate information about medical services.
• Assist patients with appointment scheduling, cancellations, and rescheduling.
• Address and resolve patient concerns and complaints with empathy and professionalism.
• Maintain accurate records of patient interactions and document issues in the CRM system.
• Collaborate with other departments to ensure a seamless patient experience.
• Stay updated on healthcare policies, procedures, and compliance regulations.
• Participate in training sessions and ongoing professional development.
Qualifications:
• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Previous experience in a contact center or customer service role, preferably in the healthcare industry.
• Excellent verbal and written communication skills.
• Empathetic and patient-focused with a problem-solving attitude.
• Proficient in using CRM software and Microsoft Office Suite.
Benefits:
• Competitive salary
• Health, dental, and vision insurance
• Retirement savings plan
• Paid time off and holidays
• Opportunities for professional growth and advancement
How to Apply:
We encourage you to apply. Please submit your resume and a cover letter to [email protected] or you can call 9310472822.